Terms & Conditions
All rental items will require prepayment in the form of a major credit card (Visa/Mastercard/Discover) or check. All checks must be received within seven (7) days of rental order and no later than seven (7) days prior to rental delivery date. All credit card information will be stored on our secure payment gateway through our merchant account (SSL Certificate #37068380) for no more than 6 months.
Your information will remain confidential and your credit card will not be charged unless you either (i) purchase the rental order with the credit card, (ii) there is damage or loss to any of the items, (iii) if items are not returned to the original laundry bags or containers in which they were delivered upon your departure, or (iv) you request additional items to be ordered after placing the original order.
Damaged or Lost Items
If there are damaged or lost items, you, the renter, are responsible for the replacement cost per damaged or missing item. A separate order will be generated and you will receive email confirmation of the charge to your credit card for damaged or missing items. If you receive an item in poor or a concerning condition, you should contact Sheets at the Beach immediately for a replacement. Items are inspected and cleaned/sanitized prior to being placed back in inventory, rented back out and delivered, so if you do not contact Sheets at the Beach upon immediate receipt of any damaged/stained rental item(s), you will be held responsible for the damaged item(s), and will be charged for replacing the item at store retail cost upon our re-possession of the item and inspection at the end of your rental period.
A $25.00 fee will be charged if linens are not stripped from beds and towels/bath mats are not removed from bathrooms, along with any additional rented items, and returned to the original laundry bags or containers in which they were delivered.
If rental order is canceled less than 48 hours of reservation date, there will be a $20 restocking fee charged to the credit card you have supplied as payment. If you are placing an order within 24 hours of rental date, a $25 surcharge will be applied to the total balance.
By reading this policy notice and placing an order with Sheets at the Beach, LLC, you are hereby agreeing to its terms and conditions. You will also hold Sheets at the Beach, LLC, it’s members, and employees, harmless and not responsible for any damage, injury, or fatality caused by any items you have rented. We make it our strict policy to stay up to date with recalls and product malfunctions, but will not assume responsibility for any injury(ies) or death(s) caused by any items provided and rented through our company. If you notice any products in poor, or concerning condition, it is your responsibility to notify Sheets at the Beach, LLC immediately.
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
We only deliver to the Delaware beach resort areas, and those included in the drop-down menu in the checkout process. Delivery fees apply and can be selected as part of the checkout process. Rates vary depending on the area we are delivering to, ranging from $15 to $23, which includes drop-off and pick-up.
Deliveries begin at 10am and will continue until all deliveries are completed, but no later than 6pm pm on the same day. However, there may be deliveries that extend beyond the 6pm hour due to unforeseen events (traffic, emergency, etc), but we will try our hardest to have your order delivered within a reasonable time period. Rental pick-ups will start at 9am at the end of your rental term.
If you are ordering set-up service, please be aware that we may not be able to gain access prior to your arrival if you are renting through a private owner or if you fail to put access information in the appropriate section(s) during the checkout process. If access is not available at the property prior to your arrival, you will be notified at the phone number you have provided and other arrangements will be made. Jack Lingo in Rehoboth, in most cases, does not allow early key pick up for my company, so if you are renting through this broker, please be aware that your items will be left outside the property; and if you are paying for set-up service, you will have to contact Sheets at the Beach after your arrival for that service to be completed. (We will try to get in while the cleaning company is there, but cannot guarantee access will be granted). We apologize for any inconvenience this may cause. For cancellations and/or returns, please refer to the Rental Policy.
A $50.00 inconvenience fee plus $5 per bed/bathroom will be charged if linens are not stripped from beds and towels/bath mats are not removed from bathrooms and returned to the original laundry bags or containers in which they were delivered, and placed outside the property. You will be responsible for damage to the sheets and/or towels, and any additional items rented, and will be billed accordingly, at the store’s cost (retail). A separate order will be generated and you will receive email confirmation of the charge to your credit card for damaged or missing items.